SmartWearEdit – Return & Refund Policy
Effective Date: [25/04/2025]
Thank you for shopping at SmartWearEdit. We are committed to ensuring a smooth shopping experience for our customers. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.
1. Return Policy
You can initiate a return request for most items sold on SmartWearEdit within 7 days of delivery.
Eligible Reasons for Return:
- Item was defective or damaged during delivery.
- Item was missing or incomplete.
- Wrong item was delivered.
- Size or fitting issue (for fashion items).
- Item differs from the description on the website.
Non-Returnable Items:
- Personalized or customized products.
- Innerwear, socks, and personal hygiene products.
- Items marked as “Non-returnable” on the product page.
2. Return Process
- To request a return, please contact us at smartwearedit.store@gmail.com or call us at +91-8077678503.
- We will arrange a reverse pickup from your address, wherever available.
- Products must be returned in their original packaging, unused and with all tags intact.
- After inspection and approval, we will process your return.
3. Refund Policy
Once the returned item passes quality inspection, your refund will be processed.
Refund Timelines:
- Prepaid Orders: Refunds will be credited to the original payment method within 7 business days after pickup and inspection.
- Cash on Delivery (COD): Refunds will be processed to your bank account or UPI ID within 7 business days after pickup and inspection.
4. Exchange Policy
- Exchange is available for size and color variants on selected items, subject to stock availability.
- You can request an exchange within 7 days of delivery.
5. Cancellation Policy
- You can cancel your order until it is shipped. Once shipped, cancellation is not possible, but you can initiate a return after delivery.
6. Contact Us
For any queries regarding returns, refunds, or cancellations, please reach out to:
📞 Phone: +91-8077678503
📧 Email: smartwearedit.store@gmail.com